TERMS, CONDITIONS, & WARRANTY

Residential Limited Lifetime Warranty (no warranty for commercial use) 

Gagne provides a lifetime guarantee on the structural integrity of our concrete paving stones and retaining walls when used in residential applications. This warranty safeguards against structural failure of our paving stones and retaining walls under normal conditions. Product deemed to be defective by not complying with ASTM C936 for pavers and ASTM C90 for walls will be replaced based on the terms and conditions below.  Replacement product will be subject to shapes and colors available at the time of the claim. This warranty does not cover labor of any sort, nor does it cover disposal of the defective product. Because of the nature of the manufacturing process, color matching cannot be guaranteed. This warranty is valid to the owner of the property at the time of installation, and they must own the property at the time of the claim. The warranty is not transferable.

Limited Warranty for Precast Products 

We warrant our products to have been manufactured in a workmanlike manner in accordance with our standard specifications, unless otherwise indicated in our quotation and/or acknowledgement. Since we have no control over the products after delivery, we assume no responsibility after the delivery has been made. If a delivery item is found to be defective within a period of one year from the date of delivery and said defect is our responsibility through faulty manufacturing, we will, within the one-year period, replace the item at the job site and our responsibility will cease upon delivery of the replaced item. We assume no liability for incidental or consequential damages. No person is authorized to bind us for any further warranty obligation beyond that stated herein. Under no circumstances, either expressed or implied, will Gagne & Son be liable for damages in excess of the purchase price of the product.

Shipping & Delivery Policy 

Terms, Conditions, and Limitations

Concrete paving stones and retaining walls are made with natural materials and, as such, are susceptible to regular wear and tear. Weathering, efflorescence, polymeric haze, staining, scrapes, chips, saw cutting-related residue staining, overloading, chemical exposure, and improper installation are excluded from this warranty. Water can play a major role in damaging anything exposed to the weather, therefore failure to properly account for drainage would not be covered by the warranty. This warranty covers replacement of the defective material only. Deicing salt can cause wear and deterioration to the products and use of such products shall void the warranty.

Claim Notification 

Submitting a claim needs to be done via email with proof of purchase to claims@gagneandson.com. All claims need to include the date of purchase, details of the claim, and photos of the defective product. A Gagne & Son representative will investigate and issue an official finding of the claim within 30 days of receiving the claim notification.

Warranty of third-party products not manufactured by Gagne & Son Concrete Block, LLC

Gagne does not warranty any third-party product not manufactured by Gagne. Warranty (if any) of third-party products is directly through the manufacturer/supplier of the products. Under no circumstances is Gagne liable for any claims, including product and/or labor, made on third-party products.

Returns 

We accept returns on new, unused products within 30 days of purchase.

Returns must be completed in-store at one of our retail locations.

• Condition: Items must be new and unused
• Return window: 30 days from purchase
• Return method: In-store only
• Restocking fee: A 20% restocking fee applies to all returns
• Refunds: Processed within 3 business days after return approval
• Exchanges: Accepted within the same 30-day window

Final Sale: Items marked as final sale are not eligible for return or exchange.

Waiver and Release of Liability 

In the event that Gagne & Son, LLC loads a customer vehicle and/or trailer with gravel, stone, concrete or some other material purchased by  the Customer from Gagne (the “Service”) then: Gagne & Son, LLC, its agents, employees, representatives, successors and assigns  (together “Gagne”). shall not be held liable for any injury loss, or damage to persons or property (including but not limited to the Vehicle), regardless of whether caused in whole or in part by the negligence of Gagne, arising out of, occasioned by, or related to the Service. By acceptance of Service, the customer agrees to release, waive, discharge, covenant not to sue, and indemnify and hold harmless Gagne from and against any liability, claims, debts, demands obligations, penalties or judgments, damages  costs or charges, including without limitations, attorneys’ fees, arising out of, occasioned by, or related to the Service, the failure of Gagne to perform, or successfully perform, the Service. The customer accepts and assumes all such risks, dangers, and hazards and all responsibility for any losses and/or damages arising from or related to the Service or the performance thereof, whether caused in whole or in part by the negligence of any of Gagne. The individual authorizing the Service is either the owner of the vehicle or authorized by the owner to have the Service performed by Gagne.