Frequently Asked Questions
Got questions about pavers, retaining walls, masonry products, or your next hardscape project? We have answers to common questions about product care, installation, ordering, delivery, and choosing the right materials for your project. Still have questions? Give us a ring!
Products & Services
What types of products do you offer?
We offer a wide range of masonry, hardscape, and landscape products including concrete block, retaining walls, pavers, fire pits, stone veneer, and masonry tools.
Do you provide installation services?
No. We supply the materials—you or your contractor handle the installation.
Do you offer delivery services?
Yes. Delivery options and fees vary based on product type, order size, and location.
What is your return policy?
Stock items are returnable within 30 days in original condition. Custom or special-order items are non-returnable.
How do I clean and maintain masonry and hardscaping products?
Use gentle cleaners and a soft brush or pressure washer. Avoid harsh chemicals that may damage finishes.
Do you offer warranties on your products?
Many products include manufacturer warranties. Coverage varies by product.
What’s the difference between concrete pavers and natural stone?
Concrete pavers are manufactured for consistency and affordability. Natural stone offers unique variation and character but typically requires more maintenance.
How do I choose the right products for my project?
Seeing materials in person is the best way to choose confidently. Samples help you understand color, texture, and scale before purchasing.
Do you offer custom masonry solutions?
In many cases, yes. Custom mixes and select specialty options are available depending on the product.
Can you help with project design?
We can assist with product recommendations and basic layout ideas. For full design services, we can refer you to professionals.
Payments & Financing
Do you offer financing options?
We do not offer in-house financing, but we may be able to refer you to financial institutions that can help.
Planning & Product Expectations
What’s the difference between retail and contractor customers?
Retail customers are typically DIYers or homeowners. Contractor customers are registered professionals who may have access to different pricing, products, and services.
Do colors vary between batches?
Yes. Slight color variation between production runs is normal. Ordering all material at once and blending pallets during installation produces the best results.
Why does natural stone vary in appearance?
Because nature doesn’t do copy-and-paste. Variation in color, texture, and pattern is part of stone’s natural beauty.
How much extra material should I order?
Plan on ordering 5–10% extra to account for cuts, breakage, and future repairs.
Can I see samples before I buy?
Yes—and we strongly recommend it. Samples help you make confident decisions before purchasing.
Will products look exactly like photos online?
Not exactly—and that’s normal. Lighting, surroundings, and natural variation all affect appearance. Photos inspire; samples confirm.
Ecommerce & Online Ordering
Can I order products online?
Yes. Many products are available for online ordering, though availability may vary by location.
Can I order online and pick up in-store?
Yes. Many items offer local pickup so your order is ready when you arrive.
Can I order online for delivery?
Often, yes. Delivery availability depends on the product and location.
Who do I contact if there’s an issue with my online order?
Your local Gagne & Son store is always the best first call.
Product Care & Maintenance
Why should I seal my pavers before winter?
Winter in New England is no joke. Sealing helps keep moisture out, which reduces cracking, erosion, and staining from freeze–thaw cycles. A good sealer protects your investment and keeps your pavers looking good long after the snow melts.
Can I use salt to melt ice on my patio or pavers?
You can, but traditional rock salt can be rough on hardscapes over time. Gentler options like magnesium chloride or treated ice melt are easier on your pavers and still get the job done.
How do I prepare my fire pit for winter?
Clean out ash and debris, wash surfaces, and cover it with a weatherproof cover. If it’s stone, sealing can help prevent moisture-related freeze damage.
How many square feet does a bag of polymeric sand cover?
Typically 75–100 square feet, depending on joint width and depth.
Can you snow blow a paver walkway?
Yes—as long as the pavers were installed correctly on a solid base. Pro tip: plastic blades or skid shoes help prevent surface scuffs.
How do I get moss off my patio pavers?
A common method is mixing 1 lb of pool shock with 3–5 gallons of water and scrubbing with a stiff brush. Spot-test first, rinse well, and wear protective gear.
How soon after installation can I seal my pavers?
General best practice is to wait about 6 months so pavers can weather naturally and efflorescence can work itself out. Some manufacturers allow earlier sealing if everything is fully dry and efflorescence-free.
How often do I need to seal my pavers?
On average, every 3 years.
How many coats of sealer do I apply?
Usually one coat. More is not better here.
How long after applying polymeric sand can I seal the pavers?
Wait 30 days so joints can fully cure and dry.
Installation Basics
Do I need a concrete base for my retaining wall?
No. A properly compacted gravel base is what most retaining wall systems are designed for.
How deep should I bury a granite mailbox post?
Install it so the bracket sits 41”–45” from the roadway surface.
What is efflorescence?
Efflorescence is a white, powdery residue that appears when natural salts rise to the surface with moisture. It’s not harmful and often fades over time.
Spring Training & Contractors
What is Spring Training?
Spring Training is our annual event offering contractors hands-on product training, vendor demos, and industry insights to kick off the season.
How do I become a contractor customer?
You can apply through our Contractor Submission process or visit a store to get started